Services

Customer Support | PrePress Services

Customer Support

Our clients are not just customers, they’re our business partners!

Whether they first discovered Western Trade Printing through a referral, our exclusive UV capabilities, promotional materials or our stellar reputation, advocates of Western Trade Printing share the same experience and express similar sentiment:

They love working with us!

What we provide

In addition to the many ways we strive to redefine the customer’s experience, Western Trade Printing approaches every job with the same commitment to excellence.
Special care and attention goes into each and every project that WTP handles.

From staff recommendations in the beginning stages through packaging and delivery of the finished product, we strongly believe that our craftsmanship and attention to detail enables
us to treat our customers with the respect, personal attention and service they deserve.
This commitment to service separates us from our gang-run competitors to the North and South.

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PrePress Services

Many challenges regarding print projects can be avoided or corrected in our PrePress Department. We pride ourselves on good customer communication.

If you have any questions or concerns about file setup, please call before your job is submitted in order to ensure that all materials are processed in a timely manner and deadlines are met. Technical support is provided by telephone at no charge.

Media types accepted: CD, DVD, up to 750 MB Zip, Floppy (not recommended)

Ftp File Transfer: Compress all files being submitted into one .zip, .sit, or sitx file (native .pdf okay).
Current versions of Quark, PageMaker, Adobe InDesign, Illustrator, Photoshop, Acrobat; Freehand MX, and Corel Draw 12 (PC only).

MS Publisher (PC only) and Word files may be accepted with prior approval and instructions but will likely incur additional charges.

Compress all files being submitted into on .zip, .sit, or sitx file (native .pdf okay).

Pressroom/Bindery

The printing demands of the future drive our aspirations of today. Our goal is to remain an innovative and market driven company capable of providing business solutions and value for today’s customers, as well as tomorrow’s. With the addition of the Heidelberg Speedmaster SM 102, 40-inch, 4 Color with Coater, Perfecting Press and the Heidelberg Polar 137XT cutter with System 2 workflow system we are geared up for the future and ready to serve our customers.

Our focus in the pressroom and bindery is to produce high quality printing in a timely manner. It takes proper manning, procedures and on-going training. But most of all, it takes commitment to customer satisfaction. That satisfaction goes beyond printing and bindery work. It includes a commitment to confidentiality that begins in our front office and extends all the way to our pressroom and bindery facility.